Time off 1hr on SOME computers

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pbrama
Posts: 6
Joined: Sat May 17, 2014 8:38 am

Time off 1hr on SOME computers

Post by pbrama » Sat May 17, 2014 8:47 am

We run 11.1.1 Pro at our store. We use it to keep track of scheduled appointments for our shop. It runs on 3 counter computers... all within a few feet of one another sharing a single Google calendar.
For our needs, it works great... except....

Two of the computers, everything works fine. On the third, all the times are one hour later than they should be. We checked all the computer settings (all set for Eastern Time Zone) and tried to find any other settings within VueMinder that might cause this... to no avail.

We just added another Google Calendar to all three computers for an additional reference we need. This calendar is ONLY maintained on Google Calendar and shared without allowing updates (via VueMinder or any other app). This makes it even more confusing....

Computer #1
- Main Calendar, times correct
- New Calendar, times one hour later

Computer #2
- Main Calendar, times correct
- New Calendar, times one hour later

Computer #3
- Main Calendar, times one hour later
- New Calendar, times correct

When we go to our Google Calendar account for the main calendar... on Google, all the times are correct on BOTH calendars. Checking the settings within Google Calendar for BOTH calendars, most specifically the TIME ZONE settings, they are all set the same.

We have a 3rd party cellphone app for viewing Google Calendars... on that too, both calendars show the correct times.

The only problem seems to be in VueMinder and it is not consistent on 3 identical computers side by side.

Ugggghhhhhhhh..... this is getting really frustrating....

Any suggestions to fix this?

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VueSoft
Dan Chartrand
Posts: 3861
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
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Re: Time off 1hr on SOME computers

Post by VueSoft » Sat May 17, 2014 11:39 pm

Hi pbrama, welcome to the forums. In my experience, the behavior you're seeing has always been the result of a time zone mismatch. It sounds like you've already verified the Google Calendar time zone settings for the account and for the individual calendars.

Can you verify that each computer has the "Automatically adjust clock for Daylight Savings Time" box checked? Even if the computers are all set to Eastern Time, if one computer doesn't have this box checked the times displayed in VueMinder will be an hour off when compared to computers that do have this option checked. That's the only possible explanation I can think of.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

pbrama
Posts: 6
Joined: Sat May 17, 2014 8:38 am

Re: Time off 1hr on SOME computers

Post by pbrama » Sun May 18, 2014 9:26 am

We checked that... that. The two computer #1 and computer #2 did NOT have that box checked. Computer #3 DID have it checked. We checked them on the other two machines. But, nothing changed on the calendars. Do we have to do something to get them to recalculate the times? We tried exiting the program and even forcing a sync... that didn't correct it.

Thanks

Pete

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VueSoft
Dan Chartrand
Posts: 3861
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: Time off 1hr on SOME computers

Post by VueSoft » Sun May 18, 2014 10:03 am

Hi Pete, please try these steps:

1. On the computer where the times are off, delete the calendar from VueMinder by right-clicking the calendar's name and selecting "Delete Calendar".

2. Exit and restart VueMinder.

3. Re-add the calendar using the "Add Google Calendar" command on the File menu.

Does that fix it?
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

pbrama
Posts: 6
Joined: Sat May 17, 2014 8:38 am

Re: Time off 1hr on SOME computers

Post by pbrama » Tue May 20, 2014 9:25 am

Yes, that fixed the calendars.

Thank You

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