VueMinder has Stopped Working

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fauche65
Posts: 1
Joined: Fri Oct 23, 2015 9:59 pm

VueMinder has Stopped Working

Post by fauche65 » Fri Oct 23, 2015 10:11 pm

I installed some Windows Updates today, and also the latest version of ACT! I had to delete an old version of SQL Server that was causing conflicts with the new SQL install. When ACT! did not work, I uninstalled it, and all of a sudden I could not get VueMinder and Snagit to startup.

The Error message I get is:

VueMinder has Stopped Working

Problem Event Name: CLR20r3
Problem Signature 01: VueMinder.exe
Problem Signature 02: 11.3.0.4100
Problem Signature 03: 5628412d
Problem Signature 04: System
Problem Signature 05: 4.0.30319.34238
Problem Signature 06: 53e450ed
Problem Signature 07: 59a
Problem Signature 08: 0
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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I can't figure out what the problem is? Please help.

User avatar
VueSoft
Dan Chartrand
Posts: 3853
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
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Re: VueMinder has Stopped Working

Post by VueSoft » Sat Oct 24, 2015 10:08 am

Hi fauche65, welcome to the forums. It sounds like there's a problem with your VueMinder installation. To fix the problem, use the Control Panel to uninstall VueMinder (this won’t remove any data). Reboot after uninstalling. Next, download and reinstall using the link below:
http://www.vueminder.com/Download.aspx

If that doesn’t solve it, and if you're running Windows 7 or earlier, there could be something wrong with the .NET Framework 4.0 or 4.5 installation. You can use the Control Panel to uninstall Microsoft .NET Framework 4.0 or 4.5. Reboot after uninstalling and then use the link below to install .NET Framework 4.5.
https://www.microsoft.com/en-us/downloa ... x?id=30653

If you still see the problem after reinstalling the .NET Framework, there might be a problem with the program data file. You can use the utility linked below to completely reset the data.
http://www.vueminder.com/download/ResetData.zip

After resetting the data and restarting VueMinder, use the “Restore Data” command on the File menu to restore from a backup.

Please let me know if that doesn't fix the problem or if you have any other questions.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

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