2019.4 upgrade possible issue?

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apelec
Posts: 80
Joined: Mon May 16, 2016 9:30 am
Location: England

2019.4 upgrade possible issue?

Post by apelec » Fri Jul 26, 2019 1:28 pm

today VM updated to 2019.4 all looked fine. Hours later I looked at my phone and found all my events from the beginning of time are duplicated, triplicated and repeated up to five times at random. Google Cal reflect this however VM looks fine.

What had happened? how do I recover from this please.

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apelec
Posts: 80
Joined: Mon May 16, 2016 9:30 am
Location: England

Re: 2019.4 upgrade possible issue?

Post by apelec » Fri Jul 26, 2019 1:36 pm

to further illustrate the randomness
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Google Cal
Google Cal
Vuemindergoogledup.jpg (67.81 KiB) Viewed 1595 times

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VueSoft
Dan Chartrand
Posts: 3863
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
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Re: 2019.4 upgrade possible issue?

Post by VueSoft » Mon Jul 29, 2019 9:15 pm

Try these steps:
1. Open the Calendar Properties in VueMinder and select "Do not sync" on the Sync tab. Click the OK button. This will disconnect the calendar from Google Calendar.
2. Open the Google Calendar webpage and delete the calendar that contains the duplicates.
3. In VueMinder, re-open the Calendar Properties and check the "Sync with Google Calendar" box on the Sync tab. The calendar will upload as a new calendar to your Google account, without the duplicates.

FYI, the request for a quota increase has been approved, so the syncing issues that may have caused the duplicate events shouldn't be an issue going forward (unless the duplicates were caused by something else, like an app on your phone).
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

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apelec
Posts: 80
Joined: Mon May 16, 2016 9:30 am
Location: England

Re: 2019.4 upgrade possible issue?

Post by apelec » Tue Jul 30, 2019 7:31 am

That has worked without mishaps, many thanks Dan.

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