VueMinder Ultimate trial

[unitedtherapy]

Hi Dan,
Stanley had to update his hp computer yesterday from windows 7 to windows10 and when he reinstalled vueminder ultimate to his hp laptop vueminder is saying he has to purchase vueminder ultimate again, and there is also a 30 day trial when we have already purchased vueminder ultimate.
Why is it saying this when we have already purchased it and how do we fix it?
Stephanie and Stanley

[VueSoft]

The license will need to be re-registered because VueMinder thinks it's running on a different computer now. Did you save a backup of the license installer you received after purchasing? If so, you can run that installer to re-register the license. If you don't have a backup, I can regenerate the license installer. I sent you an email requesting additional details (please reply to the email - don't post the details here).

[unitedtherapy]

ok you will be hearing from us tomorrow.